MAKE A COMPLAINT
Making A Complaint
Solomon Solicitors is committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact our complaints manager.
Our Complaints Manager
Our Complaints Manager, Mrs Qamar Din deals with all complaints. You can contact Mrs Qamar Din by writing to her at Solomon Solicitors, 80 Dunstable Road, Luton LU1 1EH or by email at [email protected]. When a complaint is received Mrs Din will undertake an investigation with the head of the department involved in your complaint. If the complaint is received verbally, we will usually ask you to confirm it in writing in order to avoid any confusion regarding the complaint being made
If you are still not satisfied, you can then contact the Legal Ombudsman by writing to PO Box 6167, Slough, SL1 0EH or by email at [email protected] The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising that there was a concern.
You must also refer concerns to the Legal Ombudsman within six months of our final response to you. For further information you should contact the Legal Ombudsman (telephone number: 0300 555 0333) or refer to the Legal Ombudsman website at www.legalombudsman.org.uk
Please note that this firm operates a client complaint handling procedure in accordance with the Solicitors Regulation Authority.
If you would like to make a formal complaint, then you can also request a copy of our full complaints procedure by contacting us.
